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Read More →OpenMalo builds custom CRM systems tailored to how your sales and service teams actually work — not the other way around. Our Melbourne and Sydney developers design CRMs that automate your pipeline, surface the right data at the right time, and integrate with every tool your team already uses, from email platforms to accounting software.
Custom CRMs match your sales process exactly — no workflow compromises, no unused features cluttering the UI, and no per-seat fees that compound as your team grows. You own the platform outright after delivery and can evolve it freely without vendor approval or additional licensing costs.
We build rule-based and AI-assisted automation directly into your pipeline — automatic task creation, email sequences, deal stage progression triggers, escalation alerts, and calendar reminders — so your sales team spends time selling, not administering.
Yes — we integrate with Gmail, Outlook, Microsoft Teams, Slack, Xero, MYOB, DocuSign, Twilio, and any API-enabled platform your team uses. Two-way calendar sync ensures meetings booked in the CRM appear instantly in Google Calendar or Outlook.
Real-time dashboards show pipeline value by stage, win rates, average deal size, sales cycle length, and rep performance. Forecast reports project monthly and quarterly revenue based on deal probability — exportable to Excel or connected to your Power BI instance.
Yes — we build branded customer portals where clients can view their order history, raise support tickets, access shared documents, approve quotes, and track project status — all connected to the same CRM database your team uses internally.
Yes — the CRM is fully mobile-responsive for in-browser use, and we can build a dedicated iOS/Android app with offline capability so reps can log notes, update deal stages, and record calls even without internet connectivity.
Role-based access restricts which fields each user can view, edit, or export. Field-level encryption protects sensitive data at rest. Full audit logs record every change with user attribution. The CRM can be deployed in your own AWS or Azure environment for data sovereignty.
Yes — we integrate AI lead scoring models that rank prospects based on engagement history, firmographic data, and behavioural signals. Sales reps see which leads are most likely to convert, enabling focus on the highest-value opportunities.
OpenMalo Technologies has built more than 70 custom CRM systems for Australian businesses across B2B services, financial planning, real estate, manufacturing, and professional services. Our Melbourne and Sydney teams understand the Australian sales environment — how businesses prospect, quote, close, and retain customers — and build CRM platforms that reflect those realities rather than importing US-centric assumptions from global SaaS platforms.
Every CRM project is delivered on a fixed-price milestone basis with full source code handover. We include a discovery sprint to map your sales process, CRM design and build, integration with your existing toolstack, staff training, and 30 days of post-launch support as standard. Ongoing CRM development and maintenance is available from AUD $2,500/month.
Tell us about your project and we'll respond within 24 hours.
Visual Kanban pipeline with stage automation, deal tracking, activity logging, and revenue forecasting for B2B sales teams.
Learn More →Ticketing, SLA management, knowledge base, and multi-channel support (email, chat, phone) integrated in a single customer service platform.
Learn More →Manage reseller and partner relationships, deal registration, lead distribution, and co-marketing activities in a dedicated partner portal.
Learn More →Branded client portal with order history, support tickets, shared documents, quote approvals, and project status tracking.
Learn More →Migrate from Salesforce, HubSpot, or any legacy CRM without losing historical data, and connect your CRM to every tool in your stack via API.
Learn More →Ongoing feature development, report customisation, integration updates, and user support for your custom CRM from AUD $2,500/month.
Learn More →Industry-leading tools and frameworks chosen for performance, scalability, and long-term maintainability.
We run structured workshops with your sales and service leaders to map your pipeline stages, data fields, automation rules, and integration requirements — producing a CRM blueprint before any development begins.
Your CRM is designed as a clickable Figma prototype covering every core workflow. Sales reps and managers review and approve the UX before development sprints begin, ensuring adoption from day one.
Two-week sprints deliver working CRM modules starting from week three. Core pipeline and contact management are completed first, followed by automation, reporting, and third-party integrations in subsequent sprints.
We migrate your existing contacts, deals, and history from your old system, run training workshops for your team, and support the go-live transition with dedicated on-call support for the first week post-launch.
Consistently rated as a top technology company in Australia — backed by verified client reviews on Clutch and GoodFirms.
We sign an NDA before any discussion. All IP belongs to you — no shared code, no reuse on completion.
Access to project management tools, weekly progress reports, and live sprint demos throughout delivery.
Melbourne and Sydney offices with real people you can meet in your time zone. Invoiced in AUD.
Agile delivery with fortnightly demos so you see progress, give feedback, and stay in control at every sprint.
We don't just deliver and disappear. Structured post-launch support and ongoing development partnerships available.
"OpenMalo delivered exactly what we needed — on time, on budget, and with a level of quality that exceeded our expectations. The team communicated brilliantly throughout."
"The technical quality and attention to detail from the OpenMalo team is outstanding. Our users love the end product and our business metrics improved significantly post-launch."
"Fast, reliable, and professional. OpenMalo understood our requirements immediately and delivered a solution that has genuinely transformed how we operate. Highly recommended."
End-to-end bespoke software for any business workflow — built around your processes, not generic templates.
Explore →Integrate your CRM with a custom ERP covering finance, inventory, and HR in a single unified platform.
Explore →Turn your CRM into a multi-tenant SaaS product and offer it to others in your industry vertical.
Explore →Connect your CRM to any third-party tool via robust, versioned, and well-documented APIs.
Explore →Pair your CRM with automated email marketing campaigns, segmentation, and performance reporting.
Explore →Add AI lead scoring, sentiment analysis, and predictive churn modelling to your custom CRM platform.
Explore →Talk to our Melbourne CRM specialists today. We'll map your sales process and deliver a fixed-price CRM proposal within one week.
Local teams across Australia backed by a global delivery centre — giving you the best of both worlds.
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