Legal
OpenMalo Technologies Pty Ltd (“OpenMalo”, “we”, “us”, “our”) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information that we handle in the course of operating our website at openmalo.com.au and providing software development, mobile app development, AI development, web development, digital marketing, QA testing, and related technology services.
By accessing our website or engaging our services, you acknowledge you have read and understood this Policy. If you do not agree, please do not use our website or services.
We collect personal information that is reasonably necessary for our business functions. This may include:
We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, or biometric data) unless specifically required for a contracted project and with your explicit consent.
We collect personal information:
Where practicable, we collect personal information directly from the individual concerned.
We collect and use personal information for the following primary purposes:
We will not use your personal information for purposes other than those described above or notified to you at the time of collection, without your consent — unless permitted or required by law.
We may disclose your personal information to:
We do not sell, rent, or trade personal information to third parties for marketing purposes.
OpenMalo Technologies operates with delivery teams in India (Rajkot, Gujarat). When you engage our services, your personal information — including project details, contact information, and communications — may be accessed by team members located in India.
Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient is bound by data protection obligations comparable to the APPs, or that another exception under APP 8.2 applies.
Countries to which we may disclose personal information include: India (development and QA operations), and the locations of our cloud providers’ servers (which may include the United States and Europe).
Our website uses cookies and similar technologies to improve your browsing experience and to collect analytics data. Cookies are small text files placed on your device.
We use the following types of cookies:
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For more on Google Analytics data practices, see Google’s Privacy Policy.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
No method of transmission over the internet is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Typically, client project records are retained for 7 years following project completion in line with Australian tax and accounting obligations.
Under the Privacy Act 1988 (Cth), you have the right to:
To make an access or correction request, please contact us at hello@openmalo.com. We will respond within 30 days. We may need to verify your identity before providing access. In some circumstances, we may decline an access or correction request as permitted by law, and will explain our reasons if we do so.
We do not charge for receiving a request for access, but we may charge a reasonable fee for the cost of providing access (e.g., photocopying, staff time).
We may send you marketing communications about our services where you have provided consent, or where we have a reasonable basis to do so under the Spam Act 2003 (Cth) and the APPs (for example, if you are an existing client).
Every marketing email we send includes an unsubscribe link. You may also opt out at any time by contacting us at hello@openmalo.com. We will action opt-out requests within 5 business days.
If you believe we have handled your personal information in a manner that does not comply with the Privacy Act 1988 (Cth) or this Policy, we encourage you to contact us first so we can attempt to resolve your concern.
Step 1 — Contact us: Email hello@openmalo.com with the subject line “Privacy Complaint”. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
Step 2 — Office of the Australian Information Commissioner (OAIC): If you are not satisfied with our response, you may lodge a complaint with the OAIC:
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated Policy will be posted on this page with a revised “Last Updated” date. We encourage you to check this page periodically.
Material changes will be notified to active clients by email.
For any privacy-related questions, access requests, or complaints, please contact our Privacy Officer:
